RSB’s Grievance Mechanism ensures that grievances against the implementation of RSB policies and procedures, recognised certification bodies, their certification decisions, and RSB members are handled in a timely, comprehensive, consistent, transparent, and effective manner.
RSB’s Grievance Procedure provides guidance on how RSB – as well as certification bodies, participating operators and accreditation bodies – should properly manage grievances made with some aspect of the RSB system and general functioning of the RSB governance or multi-stakeholder dialogue.
Submitting a grievance:
Before submitting a grievance, we recommend reviewing the RSB Grievance Procedure.
You can then submit all grievances via email to: grievance@rsb.org
Please include the following information:
- Basic information about yourself / your organisation
- Details about the grievance
- Evidence to support the grievance
- Expected outcomes, including alternatives for resolution of the dispute
- Evidence of steps already taken to resolve the grievance directly
You may request anonymity.
You will receive a written acknowledgement of your grievance with 5 working days.