RSB’s Grievance Mechanism ensures that grievances against the implementation of RSB policies and procedures, recognised certification bodies, their certification decisions, and RSB members are handled in a timely, comprehensive, consistent, transparent, and effective manner.

RSB’s Grievance Procedure provides guidance on how RSB – as well as certification bodies, participating operators and accreditation bodies – should properly manage grievances made with some aspect of the RSB system and general functioning of the RSB governance or multi-stakeholder dialogue.

Submitting a grievance:

Before submitting a grievance, we recommend reviewing the RSB Grievance Procedure.

You can then submit all grievances via email to:

Please include the following information:

  • Basic information about yourself / your organisation
  • Details about the grievance
  • Evidence to support the grievance
  • Expected outcomes, including alternatives for resolution of the dispute
  • Evidence of steps already taken to resolve the grievance directly

You may request anonymity.

You will receive a written acknowledgement of your grievance with 5 working days.

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Case Study

RSB & US Corn Stover Protocol

The RSB worked with partners in the USA to develop a protocol to assist auditors and producers in assessing the volumes of corn stover that can be removed from fields without having a detrimental impact on the ecosystem. Stakeholders involved in the development of the protocol included the United States Department of Agriculture (USDA), NRCS Soil Science Division, the USDA Agricultural Research Service as well as US-based industrial and NGO participants.

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